(Remote) Customer Service Representative

About the Role We are expanding our remote team and looking for dependable individuals who enjoy speaking with people, staying organized, and providing helpful support. In this position, you will assist members and families who have already requested information about benefit options available to them. Your role is to make the process simple, professional, and easy to understand. Responsibilities Contact members by phone, email, or video Schedule and confirm virtual appointments Review available benefit options in a clear way Answer general questions and provide guidance Help complete online forms and applications Keep records updated and accurate Follow up with members throughout the process Attend training and team development sessions What We're Looking For Strong communication skills Positive and professional attitude Comfortable working from home Basic computer skills Reliable internet connection Ability to stay organized and self-motivated Customer service experience is an asset, but not required What's Provided Fully remote work Complete training Ongoing mentorship and support Weekly pay Performance-based bonuses Flexible scheduling Growth opportunities Leadership development path