Bilingual Customer Service Specialist

Customer Service Specialist (Bilingual English/Spanish) Are you a bilingual customer service professional who enjoys helping customers, solving problems, and keeping things moving? This is a great opportunity to join a growing team where you'll be the go-to resource for customers while working closely with sales, operations, and leadership. Why This Opportunity Stands Out: • Work directly with customers and play a key role in their overall experience • Partner with Sales, Shipping, Operations, and Leadership on a daily basis • Highly visible role where your communication skills make a real impact • Collaborative team environment where people genuinely enjoy working together Key Responsibilities for the Customer Service Specialist: • Respond to customer inquiries by phone and email in both English and Spanish • Prepare quotes, estimates, and customer orders accurately and efficiently • Communicate pricing, lead times, inventory availability, and order updates • Maintain customer records and update information in company systems • Assist the sales team with customer support and order-related requests Qualifications for the Customer Service Specialist: • 3-5 years of customer service experience • Bilingual in English and Spanish (required) • Proficiency in Microsoft Office • Strong communication, organization, and problem-solving skills