Mortgage Customer Service Representative-Insurance

Description: The Mortgage Customer Service Representative assists in the Escrow area by performing the following duties. Review and update escrow and non-escrow Hazard information to agree with insurance documents in the Insurance Workflow Queue. Respond to and manage incoming customer and vendor inquiries through the call queue in a professional and timely manner. Receives payment of insurance premiums from escrow accounts. Review insurance losses according to investor guidelines for endorsement or loss account set-up. Performs various clerical duties, including the filing and correspondence in the appropriate loan files. Provides superior customer service, both written and verbal, to homeowners, bankers, and other vendors. Requirements: Required Education: High school diploma or general education degree (GED) Required Work Experience: Two to five years of related experience and/or training; or equivalent combination of education and experience. Technology Skills: Accurately and efficiently process transactions. Proficient in Word & Excel. Preferred Black Knight System experience. Required Skills or traits for the position: Follow established policies, procedures & guidelines. Demonstrate analytical decision making and problem solving skills.