Service Advisor - Diesel Truck & Trailer Repair

Job Description Job Description Service Advisor - Diesel Truck & Trailer Repair Professional Truck & Trailer Repairs Pacific, WA Pay: $25.00-$30.00 per hour (DOE) + Performance Bonuses + Benefits Join One of Washington's Growing Heavy-Duty Repair Shops! Professional Truck & Trailer Repairs is looking for an organized, customer-focused Service Advisor to join our growing team. As the first point of contact for our customers, you'll play a critical role in delivering an exceptional service experience while helping keep our shop running efficiently. You'll work closely with customers, technicians, the Shop Foreman, and the Parts Department to ensure repairs are completed on time and communicated clearly. If you enjoy helping people, thrive in a fast-paced environment, and want to grow your career with a stable company, we'd love to hear from you. Compensation & Benefits $25.00-$30.00 per hour (DOE) Performance Bonus Opportunities Paid Vacation Paid Holidays Full-Time Employment Career Growth Opportunities Ongoing Training & Development Modern Repair Facility Supportive Management Team Responsibilities As a Service Advisor, you will: Welcome customers and schedule repair appointments Create repair orders and accurate repair estimates Communicate repair recommendations and obtain customer approvals Keep customers updated throughout the repair process Coordinate daily workflow with the Shop Foreman and technicians Order and coordinate parts with the Parts Department Prepare invoices and process customer payments Maintain accurate repair documentation and service history Follow up with customers after repairs to ensure satisfaction Build long-term relationships with commercial fleet customers and owner-operators Help maximize shop efficiency, customer satisfaction, and sales Qualifications We're looking for someone who has: Customer service or Service Advisor experience (preferred) Experience in heavy-duty truck, trailer, automotive, or fleet maintenance industries (preferred) Excellent communication and interpersonal skills Strong organizational and multitasking abilities Basic computer skills and the ability to learn shop management software Ability to understand repair estimates and maintenance recommendations Professional appearance and positive attitude A desire to provide outstanding customer service Preferred Qualifications Knowledge of diesel trucks and trailers Experience with commercial fleet customers Experience with Fullbay, Mitchell 1, Decisiv, or similar shop software Bilingual English/Russian or English/Spanish Why Join Professional Truck & Trailer Repairs? We are a growing heavy-duty truck and trailer repair facility serving commercial fleets and owner-operators throughout the Pacific Northwest. Our team is committed to quality workmanship, outstanding customer service, and creating opportunities for employees to grow their careers. If you're looking for a company that values teamwork, professionalism, and long-term success, we'd love to meet you. Apply Today! Submit your resume or work history to be considered. Qualified candidates will be contacted to schedule an interview. Professional Truck & Trailer Repairs Pacific, WA Company Description About Professional Truck & Trailer Repairs Professional Truck & Trailer Repairs is a full-service heavy-duty truck and trailer repair facility based in Pacific, Washington, serving owner-operators, fleets, and commercial trucking companies throughout the Seattle, Tacoma, Sumner, and surrounding areas. The company specializes in keeping trucks on the road with fast, reliable, and high-quality repair and maintenance services. Our experienced technicians perform everything from preventive maintenance and DOT inspections to advanced computer diagnostics, engine repairs, electrical troubleshooting, brake repairs, trailer repairs, tire services, and emergency roadside support. We use modern diagnostic equipment and proven repair techniques to minimize downtime and maximize fleet reliability. At Professional Truck & Trailer Repairs, we believe in doing the job right the first time. Our commitment to quality workmanship, transparency, customer service, and continuous improvement has helped us build lasting relationships with owner-operators and commercial fleets across Washington State. We are dedicated to creating a workplace where skilled technicians can grow their careers, work with the latest technology, and make a real impact on our customers' success. Company Description About Professional Truck & Trailer Repairs Professional Truck & Trailer Repairs is a full-service heavy-duty truck and trailer repair facility based in Pacific, Washington, serving owner-operators, fleets, and commercial trucking companies throughout the Seattle, Tacoma, Sumner, and surrounding areas. The company specializes in keeping trucks on the road with fast, reliable, and high-quality repair and maintenance services. Our experienced technicians perform everything from preventive maintenance and DOT inspections to advanced computer diagnostics, engine repairs, electrical troubleshooting, brake repairs, trailer repairs, tire services, and emergency roadside support. We use modern diagnostic equipment and proven repair techniques to minimize downtime and maximize fleet reliability. At Professional Truck & Trailer Repairs, we believe in doing the job right the first time. Our commitment to quality workmanship, transparency, customer service, and continuous improvement has helped us build lasting relationships with owner-operators and commercial fleets across Washington State. We are dedicated to creating a workplace where skilled technicians can grow their careers, work with the latest technology, and make a real impact on our customers' success.